Delivery Policy

Peladangbrand.com Delivery Policy

At peladangbrand.com, we are dedicated to ensuring your orders are delivered efficiently and in perfect condition. This Delivery Policy outlines the guidelines and terms associated with the shipment of products ordered through our website.

1. Delivery Coverage

We currently provide delivery services within Peninsular Malaysia only.


2. Delivery Methods and Fees

Standard Delivery:

  • Peninsular Malaysia: Estimated delivery within 1 to 3 working days.

  • Fees: Standard delivery charges will apply based on the weight.

Frozen Chicken Delivery:

  • This service is limited to locations within the Klang Valley.

Delivery Charges:

  • Charges vary depending on the total order weight.

  • All applicable delivery fees will be shown at checkout automatically.

 

3. Order Handling Time

  • Orders are processed and dispatched from Monday to Friday, excluding public holidays.

  • Orders received before 2:00 PM will be handled on the same working day.

  • Orders submitted after 2:00 PM, on weekends, or public holidays will be processed the following business day.

  • Processing durations may extend during high-demand periods or promotional events.

  • For pre-order items, delivery may take between 7 to 14 working days.

 

4. Shipping Confirmation

  • Once your order has been dispatched, a confirmation email will be sent with tracking details.

  • You can monitor your shipment status using the tracking number provided in the email.

 

5. Delivery Requirements

  • Ensure your delivery address is accurate and complete to avoid issues. Peladangbrand.com will not be liable for shipments sent to incorrect or incomplete addresses.

  • A recipient must be available at the delivery location to accept the parcel. If no one is available, the courier may leave a notice and attempt redelivery later.

  • Packages returned due to delivery failures or incorrect addresses will be re-dispatched after contacting you, and additional charges may apply.

 

6. Delivery Concerns

  • Delays: Should there be any delays, we will reach out to you via phone or email as soon as possible.

  • Lost or Damaged Parcels: Please inform us within 48 hours of the expected delivery time if your package is missing or damaged. We will investigate and may offer a replacement or refund if warranted.

 

7. Special Delivery Requests

  • If you have any specific delivery instructions, kindly include them during checkout. We will make every effort to fulfill your requests.

 

8. Get in Touch

If you need support or have any questions about your delivery, please reach out to our customer service team.